Account File on Hold -Entries not updated

  • KT100
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13 years 4 months ago #8262 by KT100
Good day all
i have asn issue Where the existing Account has been put on hold. ACCOUNT FILE not updated with transactions
Example
i have an existing account bal 1000
i do a static change and by mistake put the account on Hold
i go to pass a teller, or FT Entry for 200
There is no Overide to say the account is on hold
The stmt.entry gets updated and the eb.contract balnces gets updated with the 200.00
However when i go to the core file AC S the 200 Does not reflect as the last credit entry
Yet the stmt.entry and the eb.contract balances are updated.

i then authorise this account. and suddenly the 200 has updated the account file

1. This issue is here, that Temenos advised this is core functionality and this how it Work s
i do not beleive this, cos i am beginning to wonder where is the 200 stored before i authorise the account file
AND WHY WOULD THE OTHER FILES GET UPDATED

pLEASE hELP

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13 years 4 months ago #8263 by t24praveen
Replied by t24praveen on topic Re: Account File on Hold -Entries not updated
can I know your release, Have tested your case in R08004 but not as u said, it updates the account record even in IHLD status.

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13 years 4 months ago #8266 by DUBLIN
Could you try to use "I"nput function in ACCOUNT instead of S , check balances and lets us know.

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13 years 4 months ago #8310 by kripesh
Replied by kripesh on topic Re: Account File on Hold -Entries not updated
I guess it would have updated in file called ENTRY.HOLD

Have a great day !

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