Charges for a non customer making cash deposit ?

  • Housiker
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12 years 8 months ago #8302 by Housiker
Hello,

I need some help for the following case :

- A non customer want to make a deposit of 100 € in cash on a customers account.
- Charges amount for non customer is : 1,50 € ( non changing amount )
- Bank employe makes TT transaction : 100 € input for customer account + Selecting Waive Charges to NO ( FT.COMMISSION.TYPE ) amount = 1,5 €
- Non customer must give 101,50 € and Automated teller machines is asking for 101,50 €

Now the problem :

100 € should be booked on customers account
1,50 € should be booked on an internal bank account depending on DAO + company where TILL is working. ( ex: EUR1000000 + COMPANY CODE ) when Waive Charges is set to NO

Actually and in my case the following happens :

- Deposit on customer account : 100 €
- Debit on customer account : -1,50 €
( Total on customer account : 98,50 € )

The non customer only had to pay : 98,50 € but 100 € should arrive onn customers account and 1,50 € are charges for non customer credited on an internal bank account.

At the moment we are testing with FT.COMMISSION.TYPE disabled so that no charges will be calculated because it's not the customer who had to pay the charges but the non-customer.

Thanks for any idea..

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7 years 7 months ago #20153 by ntuhul
I have same case !!!! Any idea

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