Missing 1 leg FT while 2 legs are found in STMT

Hello everyone,
What is possible reason for this problem: system understand that FT is wrong lose 1 leg while I found 2 legs in STMT.ENTRY.

Other information:
- FTx transfer money from account A to account B. See account statement of A don't see FTx transaction. With B, it's found --> lose A leg.
- View FTx at FT screen, system said FTx is missing.
- Randomly, we have 4 wrong FT, all of them miss the leg that have the same account.

- In fact, that day, we had problem about authorize, log folder are full so users had to authorize AGAIN after we had deleted logs.

* I tried to compare STMT records and haven't found any difference between the wrong one with the right one.

Thank you so so much for any clue!!

Hi,
I checked and found that missing STMT.No is not included in STMT.PRINTED.

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I have transaction booking.date = 20111206:
Debit A (missing)
Credit B

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In Stmt.printed it has:
B-20111215 include STMT.No-B
A-20111215 include somethings not STMT.No-A above.
It doesn't have A or B on 20111206.
So how should I modify this STMT.Printed?
I tried to add missing STMT.No to record A-20111215. is it right?

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And after that what should I do plus for ACCT.STMT.PRINT. I checked A (missing) account it include 20111215 with some amount money.

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Thank you again

Check TEMENOS Helpdesk for Patch R071795 (our release is R07.003) .

This could be what you're looking for. Can't remember in details but I think it was something to do with FTs and account's statements.

Could be wrong ...

Thank you for your replies.

I still wonder and want to know what happen to the missing FTx with A account is missing:

- FTx view: missing record
- List Funds.Transfer: not found.
- List Stmt.Entry: found 2 legs.
- View account statement - A account: missing FTx
- View account statement - B account: yes found FTx
- STMT.No of A account with FTx is not included in STMT.PRINTED and ACCT.STMT.PRINT (I don't understand these tables as above question)
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Thank for your discussing!

Please check your private message box.

Hi, as Dublin's recommend so we need to ask for a fix patch.
About the error happened, I found the way to correct the transaction.

* Lacking of record in FUNDS.TRANSFER$HIS. So need fill the missing record there: it should be FTxyz;1
--> Not "Recording missing" error anymore. But only see the FT from B account not A.
* Insert Stmt.no to STMT.PRINTED of A account no on the most suitable date. The Stmt.no in order acs.

Thank you so much for all your suggestions.

Please check in STMT.ENTRY.DETAIL , for consolidated entries it will be in STMT.ENTRY.DETAIL

I am not sure of it :(


please check

Maybe your FT ID was overwritten with another after the entries were generated.