Restrict access to information in T24

Dear all,

Let's take the following example requirement:

1. Need to put restriction on specific customer types (e.g. VIP, Company Staff, etc). A field on application CUSTOMER is available to distinguish between the types of customers

2. The requirement is that users will be able to access ALL customer types on some versions but access only specific customer types on other versions (e.g. only STAFF)

3. Other requirement is that some users can run some enquiries which will fetch information for ALL customer types, but must be restricted to specific customer types on other ENQUIRIES


Given the above requirement, it is NOT possible to set restrictions at APPLICATION level, since on some versions & enquiries user need to have access and no access need to be granted on others

Hence restrictions need to be applied on specific versions, which technically is possible

But it is not possible to implement on ENQUIRIES, since no restrictions are applied on application level

Only solution that can be seen is to make use of custom enquiries

Have any of you ever come across such issues and any ideas on how this could be resolved?

Kind Regards,
Ronish

Did you try with USER profile DATA fields to filter your requirement?

Hi,

At Enquiry Level you can alter the selection criteria in the BUILD ROUTINE level .
Whoever the USERS want to access specific type of customer say VIP / PERSONAL / etc ..maintain the list of USERS in a parameter file . When the User tries to execute the enquiry , Check the OPERATOR variable with the USER defined in the PARAMETER file , if its the same then do not impose any restriction . If not then change the criteria of selection in the BUILD ROUTINE LEVEL.

I Followed the same concept and its working fine . You need to take care while executing ENQUIRY.REPORT also , after completing the ENQUIRY Level.

Regards,

Srinivas Yadav
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I think you need to understand the SMS domain of T24. e.g your problem can be addressed by creating user groups in USER.SMS.GROUP application etc.Also setting the enquiries in the correct helptext.menu items may be help ful also

Hi ,
Can u have the document on this(Restrict access to information in T24) wat u hav done .If u hav pls send it to this id :arunkumar.harihar@gmail.com

why dont u try to use DISPO OFFICER
or maybe create a field wich contains the name of the application used , so each record can be only opened in his VERSION