OVerride raised in a Teller Transaction

When does the OVERRIDE

ACCOUNT.1 USD1000004000001 DOES NOT BELONG TO TELLER 0040 appear ?

0040 is the TELLER ID in the transaction


What should be done to correct this so that this Override does not appear.

Regards

Yes 10000 is defined in TELLER.PARAMETERs field TRAN.CATEGORY for all the companies as well..

Actually the TELLER.ID in the system is 0040 but in the override it shows as 0400.

R10.000

The account number structure seems to be wrong. If 0040 is the teller account, leaving currency, category code, the teller ID will be picked up from the 9th position. In the above case, the teller ID corresponding to the internal account will become '0400' leading to this issue(As the TELLER.ID and internal account teller number will vary). This is what core does and it is correct. You need to setup the teller's internal account as USD-10000-0040-0001 where

USD - for currency
10000 - category code
0040 - corresponding teller ID
0001 - Unique ref no for the account

Try making this, and your transaction should go through fine. Hope this helps.

This override is thrown when the user executing the transaction is not assigned to the teller ID that forms part of the internal account.


eg: ACCOUNT.1 USD1000100100001 DOES NOT BELONG TO TELLER 8888

The user whose teller id is 8888 is trying to post a transaction to a cash account belonging to Teller id 0010.

So we need to know check is:

(i) If you are manually entering this cash account, please check if the user id is assigned to the same teller.id that's part of the cash account

(ii) If the cash account is getting defaulted after entering the currency details and the teller Id from the account and id assigned to the signed on user match, and if you still get this override, this might possibly be a bug.